Thomas & Betts Hs175d Socket Photo Light Control With Timer - Quantity 6 Sensors, Motion, Photo Controls

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Price: $77.90    

Product Description

Black, Photo Socket Control With Timer, Auto On/Off, Turns Light On At Dusk, Or Darkeness, Separate Timer Control Turns Light Off From 1 To 6 Hours Later, For Indoor Or Outdoor Use In Enclosed Applications, Conserves Energy. Approved For Use With Compact Fluorescents.

Thomas & Betts Hs175d Socket Photo Light Control With Timer - Quantity 6 Sensors, Motion, Photo Controls Review

This unit arrived and when I tried to install, it did not work. I tried everything including testing in three separate fixtures and it failed each time. I contacted the seller and explained the problem and asked for a replacement, and got an email back stating:

"Customers are responsible for return shipping under all circumstances. Items must be returned complete - exactly as originally shipped with all manufacturer's items, packing slip, accessories, manuals and packaging intact. Items not returned in original condition will be refused. After 30 days please contact the manufacturer directly for warranty service if needed. No return is possible under any circumstance after 30 days. Defective items are repaired or replaced and returned to customers if possible."

1) Making the customer pay for a defective return is poor customer service at best. At worst, it is a tactic to discourage returns of defective products.
2) Requiring that all packaging be intact is nothing less than a tactic designed to reject the return/replacement as how can you know that it is defective unless you unpackage it?

I will never by from this company again, and would strongly advise anyone else from doing so either.

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